Best And Worst Group Dental Insurance Companies
If you’re a small business owner looking for group dental insurance for your employees, it would be worth your time to review this survey of the best and worst group dental insurance companies by J.D. Power
Dental Plan Satisfaction Study Ranking – 2022
Humana Dental took top place this year with a high score of 794 beating out last year’s top performer, UnitedHealthcare Dental which ranked 2nd in 2022 (789). New comer Denta Quest takes 3rd place with a satisfaction ranking at 784.
The 2022 U.S. Dental Plan Satisfaction Study is based on responses from 1,263 dental plan members. The study was completed in March-April 2022 and measures customer satisfaction with dental plan providers based on five factors, in order of importance: cost; coverage; communications; customer service; and claims and reimbursement.
It’s important to note that overall satisfaction is down 15 points (on a 1,000-point scale) from a year ago, showing a downward satisfaction trend amongst dental plan participants, according to J.D. Power. The study also shows that dental plan providers must implement strong communication strategies to deliver plan value and increase customer satisfaction.
Cigna placed 4th place at 778 and Aetna only one point behind, came in 5th with a satisfaction rating of 777. After that, the field of satisfied dental insurance customers dropped off significantly with Ameritas earning a 762 satisfaction rating, Metlife Dental 758, United Concordia at 751 and Guardian coming in at last place at 741.
Group Dental Insurance Growing in Popularity
Group dental insurance is a very important benefit for small business owners to help retain and attract quality employees. In fact group dental Insurance is the 3rd most requested insurance benefit after group health insurance and a company retirement plan.
It is estimated 50 percent of all companies now offer dental insurance – up from 42 percent a few years ago. People who work for large companies are most likely to have dental coverage. About 90 percent of employers with 500 or more employees offer dental benefits. Less than 50% of small companies with 3-199 employees offer group dental insurance. Studies show that lack of proper dental care can lead to everything from heart disease to diabetes and even cancer.
A healthy mouth is the first step toward a healthy body.Those folks who are lucky enough to have dental insurance through their employer, say it is one of the most important benefits provided by their company.
Another reason group dental insurance has become so popular is that dental insurance is easier to navigate than health insurance. There are only so many dental procedures a person can undergo in their lifetime unlike the numerous health procedures most people will face over the years. Dental plans are also very clear as to what they cover and how much reimbursement is included.
The most common types of dental care services used by employees in the past year include regular check-ups or cleaning (86%); X-rays (58%); fillings (32%); and crowns or bridges (18%).
Communication is also very important to employee satisfaction. Throughout all dental plan providers, 41 percent of members say they do not receive any regular plan information from their dental insurer.
Best and Worst Group Dental Insurance Company Summary 2022:
1. Humana Dental – 794
2. UnitedHealthCare – 789
3. Denta Quest – 784
4. Cigna – 778
5. Aetna – 777
6. Ameritas – 762
7. MetLife Dental – 758
8. United Concordia – 751
9. Guardian – 741
• The 2022 J.D. Power Dental Plan Satisfaction Report is based on responses from 1,263 dental plan members.
