Best and Worst Health Insurers

A survey by Insure.com of more than 4500 insurance customers ranked the 20 largest insurers by customer satisfaction.

The highest rated health insurance companies were:

• Blue Cross/Blue Shield of Illinois
• Horizon Blue Cross of New Jersey
• Kaiser Permanente

The Worst health insurance companies came in as follows:

• Blue Shield of California
• Aetna
• Coventry Health Care

The study was based on customer service, claims experience, value of the price paid for coverage and whether they would recommend the company to a friend.